Real Innovation: KLM uses Bloodhound to Return Forgotten Items

Amsterdam Airport Schiphol is on a mission to reunite lost items as soon as possible with their legitimate owner. From a teddy bear found by the cabin crew to a laptop left in the lounge. Locating the owners can sometimes be a challenge, so special forces have been hired.

“Personally I think he is a real asset to the company. And he can really do something no one else can. Our main goal is to return lost items to the owner. As fast as possible. To do that, we monitor social media. And the crew checks the plane after every flight… When you see the reactions of the passengers that really is amazing. He drops by regularly but I have to admit: I do spoil him a bit”.

http://www.klm.com
http://www.facebook.com/klm

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s